Legal

Privacy Policy

Last updated: 14 April 2026

1. Information We Collect

We collect information you provide directly to us when placing orders, subscribing to our newsletter, or contacting our support team. This includes name, email address, phone number, and shipping address. We do not store payment card details — all payments are processed securely through Pesapal.

2. How We Use Your Information

We use your information to process and fulfil orders, send order confirmations and shipping updates, respond to customer service requests, and send marketing communications (only with your consent). We do not sell, trade, or rent your personal information to third parties.

3. Data Security

We implement industry-standard security measures to protect your personal data. Our website uses HTTPS encryption. Your data is stored securely in our database with access controls and regular security reviews.

4. Cookies

We use cookies to maintain your shopping cart session and analyse website traffic via anonymised analytics. You can disable cookies in your browser settings, though this may affect website functionality.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at privacy@kivanacare.com. We will respond to all requests within 30 days.

6. Contact

For any privacy-related questions, contact us at privacy@kivanacare.com or write to KivanaCare, Nairobi, Kenya.